Coforge Limited a global provider of digital services and solutions, has announced a strategic partnership with Nylas, a leading communications API provider, aimed at revolutionizing customer engagement and operational efficiency within the Salesforce ecosystem.
This collaboration merges Nylas’ robust communication APIs with Coforge’s deep Salesforce consulting expertise to deliver an integrated, intelligent solution that enhances CRM performance. The offering enables enterprises to automate scheduling, streamline customer communications, and drive personalized, data-driven engagement—all within Salesforce.
By embedding Nylas’ secure and scalable email, calendar, scheduling, and meeting bot APIs directly into Salesforce, the solution simplifies appointment booking, centralizes communication workflows, and supports intelligent automation. This results in reduced operational complexity, improved team productivity, and elevated customer satisfaction.
Franchise-based businesses, which often face fragmented communication systems and scheduling inefficiencies due to disconnected platforms between franchisors and franchisees, stand to benefit significantly. This joint solution addresses these pain points by offering a scalable, Salesforce-integrated tool designed specifically for franchise operations. It bridges the communication gap, facilitates real-time, bi-directional scheduling, and enhances overall operational effectiveness—without leaving the Salesforce environment.
Commenting on the partnership, Vinay Rawat, SVP of Salesforce and DPA Business at Coforge, said, “This collaboration underscores our commitment to delivering intelligent, outcome-focused solutions. By integrating Nylas’ capabilities into Salesforce, we are empowering organizations with smarter scheduling, richer insights, and automation-led communication workflows—turning their CRM into a strategic driver of growth.”
Christine Spang, Co-Founder and CEO of Nylas, added, “We’re excited to join forces with Coforge to bring the power of our communication APIs to the Salesforce ecosystem. This partnership will help businesses reimagine their customer communication and scheduling strategies, delivering superior experiences that foster growth.”